Ways to Get a Resigning Clerical Employee to Stay

Your clerical employees perform many important day-to-day functions. From answering phones to maintaining records, your business wouldn’t run as efficiently without these valuable staff members.  If you’ve found a clerical employee whose high-caliber work performance keeps your business on its toes, of course you don’t want to let him go. However, what do you do when a star performer resigns? Good news: It is possible to change the mind of your resigning clerical employee and convince him to stay.

Get to the Root of the Resignation.
First, you’ll want to ask your clerical employee why she wants to leave the company. After all, you can’t impact the situation without a clear understanding of her motives. You may be able to use the information she provides to make improvements in your processes, team dynamics or company culture. These changes can benefit your resigning employee, but also your entire workforce.

Be Prepared to Make Changes.
Your employee may identify several common reasons for his resignation. Consider how you may be able offer improvements in the following:

  • Job description. Does your clerical employee feel his skills are underutilized and that he’d like more responsibility? Conversely, does he feel overworked and stressed out? Consider how his workload can be shuffled or changes can be made to his job responsibilities.
  • Work schedule. Maybe your employee has recently gone back to school or has children in daycare. Can you offer flexible work hours to accommodate her obligations outside the office?
  • Benefits. Benefits such as medical care, dental care and wellness programs are attractive to employees. Consider enhancing your employee benefits offering.
  • Pay rate. Retention of top talent requires a competitive salary. Offer your clerical employee a pay raise to stay.
  • Team synergy.  If your resigning clerical staff member doesn’t feel comfortable as part of the team, more interaction could help. Through activities, employees can build camaraderie and gain mutual respect. Try team building activities, business dinners or sports outings.
  • Perks. Extras such as dress-down days, early dismissal on Friday afternoons, holiday parties or contests help you build good rapport with your employees.

Be Supportive.
Regardless of her final decision, be supportive of your clerical employee’s choice. Maintaining a positive, professional atmosphere reinforces your company as a great place to work. Even if she decides to leave, your employee may recommend your company to her contacts, or decide to re-apply in the future.
Have any questions? Contact us today! One of the leading staffing firms in the Atlanta, Georgia area let us put our expertise to work and help you today!

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