Job Seeker FAQs
How soon can I start working?
Job availability changes on a daily basis. Once our application process is complete, you will be considered based on your preferences of type of work, skills, shift, location and other attributes, and will be offered appropriate positions.
What is involved in the application process?
You will need to fill out an application online. You will be asked to provide complete work history information and preference of shift, type of work and location.
After the application is complete, you will interview with a staffing manager. In the interview, you will have the opportunity to discuss what vocational skills you have and what you are looking for in your next position. The staffing manager will discuss not only what specific skills you have, but also find out more about your experiences in job-related settings.
Once you have completed the interview, you will go through basic safety training and, for office and professional positions, may be asked to do some computer testing to determine skill levels.
Happy Faces Personnel Group conducts reference checks with previous employers and other references provided by applicants. Once reference information is complete, you will be offered jobs based on all the factors of your interview process.
How often should I contact your office after an interview?
If you have a completed profile, you are encouraged to login to the Applicant Center to state your availability. You may also use the live chat option. We realize that it is not always convenient for you to check in on a daily basis, you are simply encouraged to stay in touch with our office so we are aware of your availability. We have a very low time-to-fill ratio, so those we know are ready to go are often contacted first.
What if I am not interested in a certain position when it is offered? Is it all right to turn it down?
Not every job is going to meet the expectations you have. If you are not interested in a position, you are free to decline. We will continue to offer positions to you based on your skills and preferences.
What if I am on an assignment and decide it is not for me?
We realize that not every job is a good fit for you, sometimes you do not know that until you have tried the position. If you are on an assignment and find it is not going to work for you, we will ask that you contact us immediately. You may be asked to stay at an assignment long enough for us to find a replacement, but we will attempt to remedy the situation as quickly as possible. As with any interaction, communication is the key. We expect open communication from our field employees and they can expect the same from the Happy Faces Personnel Group office.
What do I pay for your services?
Our services are at no charge to the candidates.
How can I stay informed about open positions?
Some of our positions will be posted on our website. We also maintain a “hot job” line with a listing of positions we are currently filling. These two locations will list a portion of the jobs we have open but are not a complete listing.
How do you place people on assignments?
Our placements can happen in two ways:
- Customers place job order requests with our company specifying their needs and requirements, or
- We proactively find candidates who match our customer base and present them as potential employees.
In either case, we carefully review all of your application materials (in addition to the application on file, these can include test scores, background checks, interview assessments, and reference verifications) to determine if there is a match. If so, we call you for follow-up. If you accept the position, then you are sent through an orientation process where the remaining onboarding items are handled. Should the assignment end, you will be immediately placed back on our daily availability list for future assignments.
Are your assignments temporary?
Most of our assignments are “temp-to-perm,” this means that you are placed on the assignment with the intent of being there permanently, possibly even eventually being directly hired by the customer. However, some of the assignments are temporary in nature. This information will generally be known at the time of placement, and you will be able to decide if you wish to move forward with the assignment at the time you are contacted for the position. Regardless of the position, you will be provided with all of the details required for the job. Please ensure you are able to abide by all requirements and you are able to complete the entire assignment should it be temporary.
Is there a limit to how much I can work?
While we are unable to guarantee any set number of hours on any assignment, we work hard to find the match that suits your needs. Our ability to keep you in the workplace depends on open jobs available, as well as your past work performance, skill sets and availability. It is our ultimate goal to keep you as “busy” as you want to be.
Why have I not received calls from your office?
We maintain a very sophisticated database that allows us to properly assess the linkages between you and our customers. If there are available positions for you, then we will work tirelessly to create that link so you become gainfully employed. If there is no position that is suitable for you at the time, then we will not likely call. We encourage you to make sure all of the information on your application is correct and that your file and processes are complete.
What if I do not have an email address?
Our system uses your email address to verify your identity. It is therefore a required field. We use your email address in the following ways:
- Verification of your application and subsequent form submissions
- Job notifications for available jobs
- HF Portal login and password retrieval system
- General communication with you on non-critical issues
If you do not have an email address, we recommend signing up for a free account with either Hotmail, Yahoo or Gmail email services.
We all hate SPAM. How will Happy Faces use my email address?
It is quite simple; we use your email address for two purposes:
- Our office communicating with you in regard to your file with us
- In regard to seeking employment opportunities for you
Your email is never shared with anyone outside of our office.
If you have not been in contact with Happy Faces for over six months, then your file and all related documents will be deleted from our system. You will need to reapply if this happens.
Please note that email@example.com does not receive email. Do not reply to emails you receive from this account. If you need to get in touch with us, please either:
- Open a support ticket with us
We will get back with you within one business day.
You collect a great deal of personal information, how can I be assured it is safe?
We take security and confidentiality VERY seriously. Computer and documented policies are stringent and are set to secure everything unless a function-related need exists.
When you initially apply with us, you provide some personally identifiable information (PII), but little that is commonly used for identity theft. We use this information to find employment for you. Once we have identified you as a viable candidate for a position, you complete the onboarding process. At this time, the level of PII increases. Information required is used for the completion of various regulatory forms or other purposes for the sole purpose of employment or functions therein. Fields such as driver’s license numbers, full social security numbers or other confidential information is restricted and can only be viewed by senior management. Computer policies are in place to prevent any information from being exported from our system.
If your file has gone inactive for a certain period, then it is archived such that the entire profile is removed from view. It can be restored should you want to “reapply”, but that must be handled by management. All data related to your profile (PII or not) is encrypted and secure.